Who we are
Our website address is https://www.heartofthewild.co.za.
Terms & Conditions
Terms and conditions and Liability Disclaimer
LIABILITY DISCLAIMER | HEART OF THE WILD TOURS & SAFARIS (PTY) LTD
The materials found on this website are provided ‘as is’ without any warranty, representation, condition, undertaking or term of any kind, express or implied, statutory or otherwise, including without limitation, the warranties of merchantability, non-infringement of intellectual property, or fitness for a particular purpose. Heart of the Wild Tours and Safaris / heartofthewild.co.za does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within the materials. Heart of the Wild Tours and Safaris reserves the right to make periodic changes to all materials, programs, algorithms, policies or other information described in the materials, at any time and without prior notice. In no event shall Heart of the Wild Tours and Safaris be liable for any monetary compensation, special, indirect or consequential damages or any damages whatsoever, including loss of profits or personal assets, whether in action in contract or tort, arising out of the use of establishments advertised on this site.
ACKNOWLEDGMENT AND ASSUMPTION OF RISKS, RELEASE OF LIABILITY AND INDEMNITY AGREEMENT
Heart of the Wild Tours & Safaris (PTY) LTD is a Tour & Safari company organizes tours within the African continent. In consideration for Heart of the Wild Tours & Safaris (PTY) LTD permitting me to voluntarily participate in the tour, I (and in the event that the participant is a minor, the parents or guardians) agree to the following terms of this Agreement.`
I understand that tour includes certain inherent and other risks and dangers, all of which are too numerous to list, which include, but are not limited to, acts of God, terrorism, civil unrest, hazards of travel in difficult terrain, weather (including mudslides, rockslides, hurricanes, monsoons, hail), altitudes, travel by air, motor vehicles, animal, or other conveyance, exposure to disease, drowning, accidents, bites, and the negligent acts or omissions of Heart of the Wild Tours & Safaris (PTY) LTD, its related entities, owners, shareholders, directors, officers, members, managers, employees, guides, volunteers, agents, subcontractors, Tour Companies (as defined below), all other participants in the tour, and all other persons or entities acting in any capacity on Heart of the Wild Tours & Safaris (PTY) LTD behalf.
I further acknowledge that the forces of nature, crime, civil unrest, and personal injury or illness in remote areas without means of rapid evacuation or adequate medical care or supplies are risks which exist in tour travel. These risks cannot be eliminated and I willingly assume these risks. I understand that any of these risks may result in bodily or emotional injury, death and/or damage to property, including lost luggage or other belongings, to myself or to third parties.
I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition which would impair my ability to participate in this tour or my safety in this activity, or else I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize Heart of the Wild Tours & Safaris (PTY) LTD and the Tour Companies to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent. I certify that I have adequate insurance to cover any injury or damage I may cause or suffer while participating, while I am inside Africa, or else I agree to bear the costs of such injury or damage myself and all related costs, such as evacuation, etc.
I have been strongly advised to obtain travel insurance which, under certain circumstances, insures against unforeseen travel issues and risks such as inability to participate in the tour, travel/tourism bankruptcies, cancellations, interruptions, delays, lost/stolen/damaged travel documents and personal property, medical expenses, evacuation and other emergency transportation.
I have been advised of the Heart of the Wild Tours & Safaris (PTY) LTD Cancellation Policy: https://www.heartofthewild.co.za/faq/cancellation.html
As an independent tour & safari operator, Heart of the Wild Tours & Safaris (PTY) LTD will refer participants to travel industry suppliers, outfitters and guides who are not employees or agents of Heart of the Wild Tours & Safaris (PTY) LTD, including but not limited to suppliers of accommodations, meals, transportation (ground, water and air), recreational and leisure activities and entertainment and tours (collectively the “Tour Companies”) or utilize Tour Companies for certain activities. Heart of the Wild Tours & Safaris (PTY) LTD does not supervise the operations of these Tour Companies and cannot be responsible for the accuracy of the information supplied by the Tour Companies, rates, scheduling changes, the services or goods provided, the operations of the Tour Companies or the negligence of the Tour Companies and Heart of the Wild Tours & Safaris (PTY) LTD disclaims any responsibility or liability therefore. Heart of the Wild Tours & Safaris (PTY) LTD makes no warranties, express or implied, with respect to any services provided by the Tour Companies. It is the responsibility of these Tour Companies, and not of Heart of the Wild Tours & Safaris (PTY) LTD, to comply with applicable laws, to take adequate safety measures and to otherwise adequately supply goods and services.
Understanding the risks described in this document, I agree for myself, all of my family, including my spouse, minor children, and heirs and representatives to release HEART OF THE WILD TOURS & SAFARIS (PTY) LTD, its related entities, owners, shareholders, directors, officers, members, managers, employees, guides, volunteers, agents, subcontractors, Tour Companies (as defined below), all other participants in the tour, and all other persons or entities acting in any capacity on HEART OF THE WILD TOURS & SAFARIS (PTY) LTD’s behalf from any and all claims (INCLUDING WITHOUT LIMITATION CLAIMS RELATING TO THE SERVICES OR NEGLIGENCE OF HEART OF THE WILD TOURS & SAFARIS (PTY) LTD OR ANY OF THE TOUR COMPANIES).
Demands for loss, damages (including without limitation damages related to the inherent risks and other dangers discussed above), injuries (including without limitation sickness, bodily or emotional injury or death), damage to property (including without limitation lost luggage or other belongings) or any other causes of action relating in any way to my participation in the tour.
I AGREE THAT I, MY FAMILY AND MY HEIRS WILL NOT SUE HEART OF THE WILD TOURS & SAFARIS (PTY) LTD OR OTHERWISE MAKE ANY CLAIM ON ACCOUNT OF ANY INJURY, LOSS OF LIFE, OR DAMAGE AND I INTEND THIS RELEASE OF LIABILITY TO BE EFFECTIVE EVEN IF THE INJURY, LOSS OF LIFE, OR DAMAGE RESULTS FROM HEART OF THE WILD TOURS & SAFARIS (PTY) LTD’S NEGLIGENCE. If I, or anyone on my behalf, files a lawsuit or otherwise makes a claim against HEART OF THE WILD TOURS & SAFARIS (PTY) LTD.
I agree to indemnify HEART OF THE WILD TOURS & SAFARIS (PTY) LTD and pay all damages, costs, fees, expenses and attorneys= fees incurred by HEART OF THE WILD TOURS & SAFARIS (PTY) LTD in defending such a lawsuit or such claims. In no event will HEART OF THE WILD TOURS & SAFARIS (PTY) LTD’s liability to a traveller be greater than the amount of the fees paid by the traveller to HEART OF THE WILD TOURS & SAFARIS (PTY) LTD for the tour, even if the number of damages suffered by the traveler may be greater than this amount. Furthermore, in no event will HEART OF THE WILD TOURS & SAFARIS (PTY) LTD be liable for any indirect, special, incidental, consequential or other damages, however, caused, whether for breach of contract, negligence or otherwise, and whether or not advised of the possibility of such damages occurring.
I agree that the interpretation of this document or of any other aspect of my relationship with Heart of the Wild Tours & Safaris (PTY) LTD shall be governed by the law South Africa and that any legal action shall only be brought in South Africa. If any provision of this document is found to be invalid or unenforceable, the remaining provisions of this document shall be enforceable to the maximum extent permitted by law. I hereby waive the right to trial by jury.
With respect to any minor child listed below, I warrant that I am the parent or guardian of such child and that I have the authority to make decisions as to my child’s participation in recreational activities such as this tour. I HEREBY CONSENT TO MY CHILD PARTICIPATING IN THE TOUR, AND I UNDERSTAND AND AGREE THAT ALL OF THE TERMS OF THIS AGREEMENT SHALL APPLY EQUALLY TO BOTH MYSELF AND MY CHILD.
This is the entire agreement of Heart of the Wild Tours & Safaris (PTY) LTD and Myself regarding liability for the tour, which supersedes all prior statements, representations or warranties, oral or written, express or implied.
I consent to have any photographs of me or my family members used, published or sold (without compensation to me or them) by Heart of the Wild Tours & Safaris (PTY) LTD
Our trip manual is updated throughout the year to incorporate improvements from traveler’s comments and our own research. The information given in this itinerary may be slightly different from that in other documents. It is very important that you confirm any uncertainties with the office a couple of days prior to the travel; in case there have been changes that affect your plans. Please read this trip manual with your invoice. For the latest updated trip manual email us at email@example.com
Please note that while we operate successful trips in South Africa throughout the year, some changes may occur in our itineraries due to road conditions changes to timetables and transport routes. This can happen with no notice – please be prepared for modifications to the route and schedules
CULTURE SHOCK RATING
This is Africa and here things may in some cases be developed and in others not. You might experience language barriers and cultural differences. Please confined in your guide to assist you where needed.
Some easy physical activities are included in your trip. No physical preparation is required to make the most of the journey. Additional activities will require more physical abilities. Please enquire if you are not familiar with the activities. Please report any physical or medical problems to the office on booking.
Included activities are listed in the invoice, all other activities are optional and at your own expense. If you choose not to participate in the included activities on this itinerary, the cost will not be refunded. Any changes need to be confirmed with the office.
A selection of optional activities is listed in the day-to-day itinerary. This list should be used as a guide only. Prices are approximate and are for entrance only and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability and it may not be possible to do all the activities listed in the time available at each destination
Cash is easily changed at bureaus or banks and they generally offer the best rates.
*** PLEASE NOTE: MANY BUSINESSES AND BANKS IN EAST AFRICA DO NOT ACCEPT US DOLLAR NOTES OLDER THAN 2006. IF YOU ARE BRINGING USD, WE STRONGLY RECOMMEND LAGRE BILLS IN GOOD CONDITION, 2006 SERIES ONWARDS ONLY. ANY OLD OR DAMAGED NOTES MANY NOT BE ACCEPTED. ***
EUR or GBP are also widely accepted. The South Africa Rand can also be used widely in countries of Southern Africa. When changing money, only use reputable authorizes money exchange vendors and never anyone on the street. There are many instances of travelers being given counterfeit notes or being tricked when money is being counted out.
Some people like to carry traveler’s cheques for back up emergency cash. While traveler’s cheques are undoubtedly the safest way to carry money, they are becoming harder to cash around the world and can often result in unfavorable exchange rates and commission charges. They are no longer accepted in many locations in Kenya @ Tanzania. It can also be tricky to reach banks during banking business hours which are often short in many African countries. Note: Receipts for traveler’s cheques are required by banks and money changers. Heart of the wild Tours & Safaris cannot accept any travelers’ cheques.
VISA AND MASTERCARD:
With ATMs being increasingly available in the major towns and even some campsites, credit or debit cards are a convenient way to access money. Throughout Africa cards with the Visa logo are most readily recognized, although Master card is also accepted in most places. A charge is made for each international transaction – please check with your bank how much this fee will be. Check with your bank before leaving home that your card can be used as a debit card in Africa. You may also want to notify your bank that you are visiting Africa as it is not unknown for a bank to freeze your cards which show a sudden transaction in other countries. If you are on a multi-country tour leader will be able to give you an approximate idea of how much money you may need for your stay in each country.
Every traveler is different and therefore spending money requirement will vary. Some travelers may drink more than others while other travelers like to purchase more souvenirs than most. Please consider your own spending habits when it comes to allowing for drinks, shopping, participating in optional activities, and tipping. Please also remember the following specific recommendations when planning your trip.
If you are happy with the services provided-though not compulsory – it is appropriate to tip. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, excellent service, and is an entrenched feature of the tourism industry across many destinations in Southern Africa.
The guideline from previous travelers will give you an idea of what to expect:
- No restaurants add a 10% tipping fee or service charge. You are welcome to tip 10% or more
- At pubs and local markets, you can leave the loose change. In other circumstances, small change ripped notes and small notes will be regarded as an insult.
- Site guides at specific local areas can be tipped between US$10-$1 per person, depending on the group size and service. These tipping fees can be paid in advance or ask your leader to guide you.
- Porters usually have a rate of US$1 per person or ZAR10 per bag.
- Drivers/tour leaders and staff of Heart of the wild Tours & Safaris can be tipped by the whole group or individually. The amount is entirely your preference. You can tip in local currency note or change or dollars. The guideline is between $5-$10 per person per day depending on the group size. You can give what you feel comfortable with! Tipping is not compulsory but is expected for good service!
START AND FINISH:
Our home base is Johannesburg approximately 30km from OR Tambo Airport. For group travel, we suggest that you overnight the evening before departure and on arrival. Meaning the night before Day 1 and the night you return to base – as we will depart early and return late. When passing through Johannesburg you can be picked up at the OR Tambo Airport and dropped off there as well. Private tours will start and finish on indicated location on the invoice. Pick up in Johannesburg will be at the address as indicated on the booking form. Your trip ends on departure back to Johannesburg the last day.
ACTIVITIES AND ADVENTURES:
Activities and adventure will be outsourced to specialized associated companies and you will be with other likeminded travelers during the activities and game drives. Please note that the minimum age for bush walks are 10 years
AIRPORT TRANSFER PROCEDURES:
To ensure a no-hassle pick up from the airport it is crucial that you forward your flight details/ticket to the office with your booking. Your driver will wait for you in the arrival hall, with a paper with your name and the Heart of the wild Tours & Safaris logo, close to the information desk. Please ensure to reconfirm your transfer with the office at least 24 hours before arrival and leave a mobile number of you for the driver.
Your driver will be there 30 minutes before your expected arrival time. Please notify the office immediately of any delays as this will result in extra fees for the driver (R50/h). If for some reason you do not see your driver or you have a luggage problem please call the all hour office number +27 82 449 0841 or +27 71 221 8462 immediately and wait at the information desk. Please keep this number with you at all times +27 82 449 0841 or +27 71 221 8462.
Our drivers are on time, but if there are any delays with the driver the office will text you a message. You never know with traffic in Johannesburg! In this worst-case scenario please stay in the arrival hall until the driver text you. You can contact the office at all hour’s number at any time for an emergency!
AIRPORT PICK-UP PROCEDURE:
If you need to be picked up for your tour at the OR Tambo Airport – please confirm the pick-up time with the office the day before. It should not change from the time on your invoice without notice to you via e-mail or text. You can wait at the NW Province Shop (next to the mobile phone shops) on the ground level. Your driver/leader will get you there. Please leave 15min before and after for traffic delays. Only pre-booked transfer will be accepted. Any emergencies please call +27 82 449 0841 or +27 71 221 8462.
We prefer small group tours (6-22 pax) but can also cater for larger groups up to 120 people.
Our minimum pax or group size is 2 although we try our best to assist in private single tours. Some of our business associates do not have a single supplement. Please enquire beforehand and specify your single request on the booking form. Our accommodation is on sharing rooms of the same sex and where mixed gender share is applicable it will be indicated on the invoice – mostly camping and hiking. This arrangement is only while on tour. You will be responsible for your own pre- and post-tour accommodation bookings. We can assist you if needed.
Accommodation for this tour is upper class as indicated in the itinerary. We also do camping and tented accommodation especially on the Overlanding tours across borders. Tents and catering will be supplied. You will need your own bedding, torch lights, and towels.
All Breakfast is included
We can arrange meals on request and it will show as a budget on your invoice. Otherwise please budget for meals while on tour at a rate of approximately $50 per day. Self-catering options can be arranged on request. Please indicate any dietary requirements on the booking form at least 30 days in advance.
*No alcoholic beverages are included in any of the meals. This is at your own cost.
Mini busses or any related vehicle
Our vehicles vary depending on the group size, trip, route, and style. In Southern Africa, some departures may use vans and luggage trailers subject to the group size and vehicles available. Your vehicle type may differ from those listed above. It is also important to note that our overland vehicles are not air-conditioned, but all vehicles have windows that can be opened to allow for fresh air. These vehicles will be used mostly for Southern Africa tours by our associate companies.
There are many long hours spent driving on rough roads on all African itineraries. While most people love the chance to watch the changing landscape and daily village life, feedback shows that long periods of inactivity does not appeal to all clients. We provide the approximate distance covered each day and how many hours this normally takes to drive so that you can choose the safari experience which is right for you.
African conditions are extremely tough on vehicles. We try our utmost best to prevent break down, but in the unforeseen circumstance that your vehicle breaks down please treat it as part of the African experience. Your driver and guide will have you on the road as soon as possible. Road works, wet weather and where necessary traveling time- may increase due to deviations of routes for your safety.
You will be accompanied by different and numerous local/site guides and drivers, who are all specialists in their own fields.
Your trip is our priority! We do not foresee any problems and nor should you. If for any reason you are unable to commence your trip as scheduled, please call the all hour’s number immediately to make arrangements. +27 82 449 0841 or +27 71 221 8462. Wait at the info desk. The drivers will text you. Please ensure that your mobile is waiting and charged.
If you have pre-booked an airport transfer and not made contact with our office within 30 minutes of entering the arrival hall – please contact us +27 82 449 0841 or +27 71 221 8462.
No refund is available on missed transfers or portions of your trip owing to different flight arrival or delays. Any additional cost incurred in order to meet up with your group is at your own expense.
Please also make sure you have access to an additional US$500, to be used when unforeseen incidents or circumstances outside our control (e.g. a natural disaster, civil unrest, strike action or an outbreak of flu) which necessitate a change to our planned route.
Visas are the responsibility of the individual traveler. The visa requirements for your trip vary depending on where you are from and where you are going. As a general rule, most countries expect that you will have at least 6 months validity on your passport.
We keep the following information up to date as much as possible, but rules do change- it’s important that you check for yourself. Residents from other countries must consult the relevant embassies or your travel agent
Citizens of Australia, UK, and most EU countries do not need visas to visit South Africa as a tourist for up to three months. Citizens of all countries should check with the relevant consulates as to whether a visa is required.
Entry Requirements- Yellow Fever Certificate
As of October 1st, 2011, A valid Yellow Fever Vaccination Certificate is now required for all passengers over one year of age who arrive or are transiting through South Africa, from a country or region listed by the T: +27836283861 F: +27 86 503 6457 E: firstname.lastname@example.org 6 World Health Organization as infected by yellow fever. Travelers that are unable to present a valid yellow fever vaccination certificate issued at least 10 days before arrival in South Africa will be refused entry. There is no option for travelers without a vaccination certificate to be on arrival. Please note this also includes transiting through an infected country or region. As of October 1st, South Africa will also consider Zambia as a country infected by Yellow Fever even though the WHO does not currently list Zambia into South Africa will be required to show proof of yellow fever vaccination.
A new immigration regulation will take effect from 1st October 2014, whereby parents will need to produce an original unabridged birth certificate if they are traveling with children. The new regulation has been put in place to protect children from being abducted, kidnapped and preventing child trafficking. The Department of Home Affairs has urged all parents to apply for an unabridged certificate for their children. This is a requirement of the immigration regulation 6 (12) (a) for parents traveling with children more information can be found here: http://www.nwivisas.com/nwi-bog/south-africa/grace-period-for-parentstravelling-with-children/#sthash.VKZSSIHE.dpuf
ISSUES ON YOUR TRIP
While we always endeavor to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on a trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.
We recognize that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction – if this is the case, please ask for the leader or their direct manager.
You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.
WHAT TO TAKE
What you need to bring will vary according to the trip style you have chosen, the countries you are visiting and when you are traveling. Generally speaking, you should pack as small as possible. On the vast majority of our trips, you are expected to carry your own luggage, although you won’t be required to walk long distances with it (max 30 minutes).
Most travelers carry their luggage in a backpack, although an overnight bag with a shoulder strap would suffice if you travel lightly. Smaller bags or backpacks with wheels are convenient although we recommend your bag has carry straps. You also need a day pack/bag to carry water and a camera etc. for day-trips
You can find a guide packing list at the end of this document.
Please try avoiding bringing unnecessary valuables, and use your hotel safe. Store other valuables, the bulk of your money, passport, and airline tickets by signing it in at the leader. It’s also a good idea to purchase a money belt or pouch that is easily hidden.
We strongly recommend that you photocopy all important documents e.g. air tickets, passport, vaccination certificate, etc. and keep the copies separate from the originals. While not valid, a photocopy makes it very much easier to obtain replacements if necessary.
You will need to bring a mixture of lightweight clothing, some warm items for the evenings, and long shirts and pants for protection against mosquitoes in the malaria areas. Clothes should be easy to wash and dry. Some people like to take jeans for evenings out but they can be tough to dry and not be used for trekking. Avoid nylon and other synthetics, which can be very uncomfortable in hot weather.
As this trip includes camping and/or bushwalking we highly recommend that you take a pair of comfortable, closed-in walking shoes. Closed-in shoes will help to protect your feet from cuts and scratches when walking through bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings from dangerous animals in this environment.
All travelers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group, Heart of the wild Tours & Safaris reserves the right to exclude them from all or part of a trip without refund.
You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations and anti-malarial requirements before departure. We recommend that you carry a first aid kit as well as any personal medical requirement (including a spare pair of glasses) as they may not easily be obtained at the locations on trip. For legal reasons, our leaders and guides are prohibited from administering any type of drugs including headache tablets and antibiotics. Please ensure that you are adequately stocked. An emergency kit is available at your own risk.
Some areas in South Africa and Africa are malaria-infected areas. Consult your GP to asses if you need anti-malaria medication before your trip
A valid internal certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It’s also quite common for your home country to request a Yellow Fever certificate on your arrival back home.
It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you’ll be visiting.
Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your governments’ advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers.
We strongly recommend the use of a neck wallet or money belt while traveling, for the safe keeping of your passport, air tickets, cash and other valuable jewelry at home you won’t need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.
Your leader will accompany you on all included activities, however, during your trip you’ll have some free time to purchase your own interests, relax and take it easy or explore at leisure. While your leader will assist you with the available option in a given location, please note that any optional activities you undertake are not part of your Heart of the Wild Tours & Safaris itinerary, and Heart of the Wild Tours & Safaris makes no representations about the safety of the activity or the standard of the operators running them.
Please use your own good judgment when selecting an activity in your free time. Please also note that your leader has the authority to amend or cancel any part of the trip itinerary if it is deemed necessary due to safety concerns. For more details on the type of conditions and safety standards of your trip, please refer to Heart of the wild Tours & Safaris operational safety policy available on request.
Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms.
TRAFFIC AND DRIVING ON THE OTHER SIDE OF THE ROAD:
Depending on where you came from please note that drivers in this part of the world may drive on the opposite side of the road from what you are used to. Look both ways before crossing any road. Traffic can be a little more chaotic than you might be used to at home. Be aware! All our drivers have professional driving permits.
PETTY THEFT AND PERSONAL SAFETY:
While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking along and we encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. A simple measure like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.
You may stay at hotels with unfenced pools and no lifeguard on duty.
Please be aware that local laws governing transportation safety may differ from those in your home country and all the transport which we use is able to provide seat belts
Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation; we strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
When traveling on a trip, you won’t be permitted to join the trip until evidence of travel insurance company’s 24 hours emergency contact number has been seen by our local representative.
If you have credit card insurance our local representative will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact telephone number rather T: +27824490841 E: email@example.com than the banks’ name and credit card details. Please contact your bank for these details prior to arriving in-country.
Please go to your travel agent for travel insurance providers or contact ABSA Bank in South Africa.
The safety of our passengers, leaders, and operators is a major priority of Heart of the wild Tours & Safaris. With this in mind, we monitor world events very closely. Heart of the wild Tours & Safaris makes operational decisions based on informed advice from a number of sources.
With over 400 leaders on the ground in operational destinations and subsidiary companies in our main hub cities, Heart of the wild Tours & Safaris has access to up to the minute flow of information as to the mood and feelings within the countries we work in.
The aim of Heart of the wild Tours & Safaris is to operate in a safe environment with minimal incidents, accidents or emergencies. South Africa has challenges that we would like to address and foresee to prevent any discomfort to our guests. Currently, we had no accidents involving travelers in 10 years and we would like to build on that reputation.
- Submit any dietary and medical condition on the booking form to inform the leaders of your requests and situations that might arise.
- Ensure that you have the required fitness level for the trip you book.
- Be responsible in your lifestyle and traditions to uphold your health – taking your tablets, rest when needed, do not use substances that will have a negative influence on your health, etc.
- Please send us contact details of your closest relative or friend in case of an emergency
- Please inform us of your embassy in South Africa’s contact details and insurance information.
We require a minimum of 14 (fourteen) day’s cancellation notice prior to your scheduled booking date.
- 14 to 9 days cancellation notice
20% of the total charge
- 8 to 6 days cancellation notice
50% of the total charged
- 5 days and less
100% of the total charged
- No refunds on any payments made on the day of your scheduled tour and on a no-show.
- Should you decide not to partake in an event/adventure/activity on the day that has been paid for, there will not be a refund to you or any other member of the party on the tour.
WHILE ON TOUR
- Please bring along a medical report from your physician for any conditions that we need to be informed about or the medical staff along the tour.
- Please be aware that the South African sun can be very dangerous when exploited. Wear protective clothing and sunscreen lotion at all times when outside during the day – even when it is overcast and rainy.
- Please look out for your travel buddy and report any problems to the leader immediately.
- No medication will be disturbed by any of Heart of the wild Tours & Safaris staff. Heart of the wild Tours & Safaris do have an emergency kit and the travelers can- on own risk- request for non-prescriptive drugs such as pain killers, plasters or blister treatment. Ask your leader to stop at a pharmacy if you need any other medication.
- Signing up and booking a tour with Heart of the wild Tours & Safaris give the company authority to allow medical treatment by a qualified professional to an unconscious traveler during an emergencies situation. If for some reason you do not want any medical treatment in an emergency – please indicate on your booking form.
- Heart of the wild Tours & Safaris will not be held responsible for any traveler behaving irresponsibly and not adhering to the leader/guide involved in an injury or accident.
- · All driver and guides of Heart of the wild Tours & Safaris are prohibited from using any alcohol while on duty. Immediate dismissal for drinking any alcohol or using any illegal substances during working hours.
We believe strongly in low impact or rather positive impact on tourism. Broadly speaking this means that we try to minimize the negative aspects of tourism on the local cultures and environments that we visit and highlight the positive aspects. Your guide will lift out needs and achievements.
A COUPLE OF RULES
Illegal drugs will not be tolerated on our trips. Possessing or using drugs not only contravenes the laws of the land but also puts the rest of the group at risk. Smoking marijuana and opium is a part of local culture in some parts of the world but is not acceptable for Heart of the wild Tours & Safaris travelers. Our philosophy of travel is one of respect towards everyone we encounter and in particular, the local people who make our destinations such special places. The exploitation of prostitutes is completely contrary to this philosophy. Our group leader has the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.
Everyone has the right to feel safe and secure on their trip. We don’t tolerate any form of sexual harassment at Heart of the wild Tours & Safaris, either between passengers or involving our leaders or local operators. Sexual relationships (consensual or otherwise) between a leader and a passenger are unacceptable. If you ever feel another person is behaving inappropriately please inform us immediately by contacting the emergency contact number detailed in these trip notes.
HOW TRAVELLING WITH US MAKES A DIFFERENCE – RESPONSIBLE TRAVEL
Heart of the wild Tours & Safaris is committed to maintaining our integrity, living our values and ensuring that we are fulfilling the core purpose of our business. This being, to operate in a responsible manner, incorporating the principles of sustainable development in the way we provide our travelers with real-life experience. However, these values are more than just words on a page; they are ingrained in the culture and daily operations of every Heart of the wild Tours & Safaris staff member and tour. Additionally, we expect our staff and travelers to demonstrate the principles of responsible travel – respect people, cultures and local environments; in the distribution of wealth; in goodwill and cross-cultural sharing; and in contributing to sustainable development.
Do you have something to, or would you like to give feedback on our approach? If so, we would love to hear from you at firstname.lastname@example.org
OUR ECONOMIC COMMITMENT
Heart of the wild Tours & Safaris commits itself to promote and encourage legal tourism practices to support local community projects and staff upliftment. Our primary objective is to enrich people’s lives with knowledge and experiences through tourism in a region and destination.
HOW ARE WE DOING THIS?
Our trips are designed to ensure that we interact with our local communities by:
- Hiring local staff where Heart of the wild Tours & Safaris operate, therefore contributing directly to local employment.
- Using locally owned ground transportation and accommodation.
- Recommending local eateries and stores to our passengers.
- Investing in training and craft that results in permanent employment, as well as contributing to the communities’ economy
Responsible travel is about the attitude you take and the choices you make when traveling- to respect and benefit local people, their cultures, economy, and the environment!
Some of the responsible travel features embedded into Heart of the wild Tours & Safaris trips include:
- Using cost-effective transport where possible
- Staying in smaller-scale locally owned accommodation where possible
- Buying locally produced food and drinks, and purchasing souvenirs from local artisans
- Spreading the economic benefits by patronizing a range of suppliers
- Practice waste recycling where possible
- Careful management of limited energy and water resources
- Offering real-life experiences which promote cross-cultural understanding
- Avoiding the exploitation of the vulnerable-including woman, children, animals, and endangered species
Heart of the wild Tours & Safaris and Safaris is a tour operator within the Northwest Province. The area is renowned for The Vredefort Dome and has a conservation status as a WORLD HERITAGE SITE]. We specialize in adventure activities including hiking, fishing, rock climbing and abseiling and are aware that some of our activities have environmental impacts. Our aim to minimize these impacts as far as possible.
Recognize environmental care and management as one of the highest corporate priorities and we are committed to providing the best hiking tourism products while being environmentally responsible, promoting environmental best practices and striving towards sustainability. We are specifically committed to:
THE PRECAUTIONARY APPROACH
We will modify our services, facilities or activities, if necessary, to avoid real or potential environmental harm to prevent serious or irreversible environmental degradation.
PROMOTING ENVIRONMENTAL MANAGEMENT
We will actively work with employees, government agencies and the community to promote and develop good environmental management, and will be actively involved in, and contribute to, the development of standards and regulations, which may affect our business. We will ensure all our operations comply with relevant legislation, regulatory requirements and industry standards for the protection of the environment, and where possible, strive to exceed these standards.
We will promote and implement cleaner production principles in all aspects of our operation to prevent pollution, litter, chemical or sewage spills, and minimize waste industrial and human waste.
We strive to reduce electrical consumption on the grid and apply renewable energy sources such as wind, solar and biogas wherever possible. Recognize the connection between energy and water resources. We will campaign for the protection of unpolluted wetlands, rivers, and coastlines, and clean water sources. In arid areas, we will reduce water consumption and recycle water.
We will foster relationships and communicate openly and constructively with staff as well as the wider community. We will inform and motivate our staff, contractors, and passengers to promote stewardship and ensure environmental awareness and responsibility is integrated into workplace practices, training and decision-making.
CONTRIBUTING TO THE COMMUNITY
We will be actively involved in, and contribute to, the development of standards and regulations, which may affect our business and contribute to the local and regional efforts to preserve and conserve the reef environment.
We will annually review this Environmental Policy and adopt necessary changes as required. The Policy will be re-issued to employees as appropriate. Monitoring Environmental Performance. We will conduct ongoing monitoring and reviews of all aspects of the operation to ensure the continuous improvement in environmental performance.
HEART OF THE WILD TOURS & SAFARIS: ULTIMATE PACKING LIST
- Visas required for this trip
- Travel insurance including insurer details, 24 hours emergency contact telephone number and policy number (even if you are traveling with credit card insurance)
- Flight tickets, e-ticket *Trip confirmation voucher
- Photocopies of important documents to be kept separately (we recommend you keep a copy at home as well and email a copy to yourself)
- Testiest trip notes @ other Heart of the wild Tours & Safaris country information
- spare passport photos
- youth/student card for travel discounts
- Seniors card for travel discounts
- International driving license if you plan to hire a car
- Diving license.
On the vast majority of our trips, you are expected to carry your own luggage, although you will not be required to walk long distances with it (max 30 minutes). Most travelers’ carry luggage in a backpack though an overnight bag with a shoulder strap would be fine if you travel lightly. Please refer to what to take a section of your trip notes for any specific luggage requirements. Smaller bags or backpacks with wheels are convenient but we recommend your bag has carry straps. You will also need a daypack/bag to carry water and a camera etc. for day trips.
- Soft luggage, backpack or bag with wheels and straps
- Padlocks (and keys)
WALKING OR HIKING
- comfortable walking shoes with good grip
- Hiking poles/walking sticks
- Camera equipment
- Film or memory cards
- Spare batteries/charger
- Dustproof camera bag
- trekking socks
- DVT socks
- Scissors/army knife
- Comfortable daypack to carry your personal needs during the day
- Local language phrasebook or download our Language Guides
- Personal audio player
- Portable games/playing cards
- Reading material
- Water bottle
- Travel pillow
- Cloth/reusable shopping bag to reduce plastic bags
- Water purification method @ iodine taste neutralizer if required
- Photos or postcards of your home country/family pets to share with locals
- Electrical adapter for the country you are traveling to
WINTER OR EXTREME WEATHER
- Thermal underwear or base layers
- Beanie/woolly hat/balaclava
- Hand warmers (camping shops stop small packages that create a chemical reaction that generates heat)
- Travel hairdryer
- Shaving equipment
- Bath towel
- Mobile phone- check you have international roaming access
- Rubber flip-flops for showers
- Small mirror
- Small sewing kit @ safety pins
- Bathing costume
- A Beach towel
- Snorkel & mask
- First aid kit
- Personal medication/prescriptions
- Prescription glasses
- Contact lenses and solution
- High protection sunscreen (25+)
- Lip balm/lip salve
- Hat/wide brim hat
- Insect repellent
- Antihistamine/insect bite cream
- Antibacterial gel/wipes
- Travel sickness tablets
- Travel vaccination certificate
- After-sun moisturizer
- Anti-malaria pills (if recommended by the doctor)
- Aspirin and/ paracetamol
- Rehydration powder (salts @ glucose)
- Anti-diarrhea pills (consult your doctor for more detailed advice)
- Money (cash/credit cards)
- Travelers’ cheques – keep a note of the serial numbers of your travelers’ cheques and also the emergency contact numbers. Keep these details separately from the cheques.
- Your trip kitty (in cash)
- Money belt or pouch
- Pocket calculator (useful when exchanging money)
- Eye mask
- Alarm clock
- Night clothes/sleepwear
For longer trips, we recommend you choose clothing that is easy to wash and fast drying. Woman should bring a skirt that covers their knees and a scarf for visiting mosques, churches and other places of worship. Ex –military-style clothing and equipment are not recommended in many areas. If jungle trekking, or on a safari, it is recommended you wear beige, light green or light brown clothing. It’s also a good idea to bring some smarter clothes for nights out.
- Warm anorak/sweater/microfleece
- Long-sleeved top (for evenings when mosquitoes are out)
- Long trousers (zip-off trousers are very versatile) Jeans/trousers/shorts
- T-Shirts/cotton shirts
- Washing line
- Bio-degradable washing detergent
- Inner sleep sheet
- Travel pillow
- Thermosets/personal mattress
- Groundsheet (or polythene sheet) if you think you’ll be sleeping under the stars.
- Warm sleeping bag (3 or 4 seasons)
- Head torch/lamp
- Small Umbrella
- Waterproof bags for rain protection while walking
- Waterproof & windproof jacket
- Waterproof trousers
We have many great outdoor stores where you are able to buy anything that you may need.
All guides must upload the numbers provided for Police / Emergency services / Hospitals / Doctors / Local base camps. These are also listed in the Medical Kit
Accidents may happen at well-known risk sites which are indicated on the accompanying schematic maps – In your Trip File. Study them. In Trip Reports, Lead Guides must specify any events at these sites or others which may be designated as risk sites.
- AN INCIDENT IS ANYTHING THAT FORCES A CHANGE IN TRIP PLANS, FROM UNFORESEEN DELAYS TO WEATHER DISASTERS, LOCAL SECURITY PROBLEMS OR ACCIDENTS REQUIRING EMERGENCY ACTION
- AN ACCIDENT IS ANYTHING THAT CAUSES LOSS OR INJURY TO LIFE, LIMB, ESSENTIAL EQUIPMENT OR TRANSPORT
- AN EMERGENCY IS ANY EVENT WHERE RAPID RESPONSE AND RESCUE ARE REQUIRED TO PREVENT FURTHER INJURY, DEATH OR LOSS
IN THE EVENT OF A SERIOUS INCIDENT OR ACCIDENT OR OTHER EMERGENCY (SUCH AS MEDICAL, WEATHER, SERIOUS DELAYS, ETC.) THE LEAD GUIDE OR DESIGNATED DEPUTY MUST –
- Assess the situation
- Communicate with the guide team and clients
- Team plan (Set up a fast response method for that risk site)
- Incident command: the guide on the scene most able to manage communications takes command
- Onlookers (remove from hazard; they must avoid involvement)
- Notice further risks or unexpected happenings & take appropriate action
ACT QUICKLY AND WITH POSITIVE GOALS:
- Contact our main office and explain the problem
- Where necessary contact Emergency Services
- Where necessary, make arrangements with our local base camp, etc.
IN ORDER TO DEAL WITH EMERGENCIES THE LEAD GUIDE OR DEPUTY MUST:
- Carry a mobile phone with replacement charged batteries or another extra phone
- Carry maps of the area including access routes and GPS
- Check and know what is in the medical kit before the trip
- Know and demonstrate the A-C-T-I-O-N plan
- Know and demonstrate rescue and land evacuation procedures for victims and groups \
- Know the procedures for medical emergencies – First Aid Level 1.
- Be able to provide GPS co-ordinates as well as map directions to third parties
DURING OR IMMEDIATELY AFTER AN EMERGENCY THE LEAD GUIDE OR DEPUTY MUST:
- Note the time, place, nature of the incident
- Get witness names and contact details
- Take photos or videos where possible
- Make no admissions and give no undertakings
- Manage the whole group to ensure their continued safety
AFTER AN EMERGENCY THE LEAD GUIDE OR DEPUTY MUST:
- Give a verbal and written report to the Operator
- Include all necessary details, photos and witness statements
- If necessary, report to the police and do an affidavit
- Specify the details of the incident which could change Standard Operating Procedures, and make recommendations
- Attend any hearings, court cases or site inspections as required
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